Terms and Conditions

1. About Us

This website is operated by KOG Building Projects Limited (trading as KOG Building Projects Ltd) (“we”, “us”, “our”).

Company details

• Company name: KOG Building Projects Limited
• Trading name: KOG Building Projects Ltd
• Company Registration Number: 16208850
• Business Address: 45 St Martins Way, Ancaster, NG32 3RA
• Registered Office Address: Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE
• Telephone: 01400 679128
• Mobile: +44 7551 639522
• Email: kogbpl@outlook.com
• Business Hours: Monday to Friday, 07:30 – 17:00
• VAT: To be confirmed

2. Website Use

You may use this website for lawful purposes only. You must not use this website in a way that could damage, disable, overburden, or impair our systems, interfere with other users, or attempt unauthorised access to any part of the site, server, or data.

2.1 Accuracy of information

We aim to keep information on this website accurate and up to date. However, content is provided for general information only and may change without notice. You should not rely solely on the website content when making decisions about building works; please contact us for project-specific advice and a written quote.

2.2 Availability

We do not guarantee that the website will always be available or uninterrupted. We may suspend, withdraw, discontinue, or change all or any part of the website without notice.

3. Enquiries, Quotes and Project Discussions

When you contact us using the website contact form, by telephone, or by email, we will use the information you provide to respond to your enquiry, discuss your requirements, and (where appropriate) arrange a site visit or prepare an estimate or quote.

3.1 Estimates vs quotes

Unless stated otherwise, any initial guidance provided by phone or email is indicative only. A firm quote may require a site visit, review of drawings/specifications, and clarification of access, materials, and programme/timeline. Where we provide a written quote, it may include assumptions and exclusions which form part of the offer.

3.2 Changes and variations

Building projects often involve changes during the course of works. If specifications, materials, or scope change, this may affect the programme and price. We recommend agreeing variations in writing (email is fine) so both parties have a clear record of what has changed and how it affects cost and timescales.

3.3 No contract formed by website use

Using this website or requesting a quote does not create a binding contract for building services. Any contract for works will be formed only when both parties agree terms in writing (for example, acceptance of a written quotation or a signed agreement), including scope, price, payment schedule, and programme.

4. Bookings, Scheduling and Site Access (General Principles)

Where we agree to undertake works, scheduling is typically influenced by materials lead times, weather, subcontractor availability, and access. While we aim to meet agreed timescales, timeframes provided are estimates unless explicitly stated as fixed in writing.

4.1 Access and readiness

If works are delayed because the site is not ready, access is restricted, or key decisions/materials are not available, this may impact the programme and could result in additional costs. Examples include delays caused by third parties, late design changes, or unexpected conditions on site.

4.2 Health and safety

We operate with safety in mind. You must follow reasonable health and safety instructions while works are being carried out. If you have children or pets, please ensure they are kept away from work areas for their safety.

5. Payments (General Principles)

Payment terms will be confirmed in writing as part of your quote or project agreement. Depending on the scope, payments may be staged (for example, deposit, interim payments, and final balance) to reflect materials ordered and work completed.

5.1 Late payment

If payment is not received by the due date stated in the invoice or agreement, we reserve the right to pause work until accounts are brought up to date. This can affect the project programme and the availability of trades. Where applicable, we may be entitled to charge interest and recovery costs in line with UK law.

5.2 Materials and special orders

Some materials may be non-returnable or subject to restocking charges once ordered. Where special-order materials are required, we may request payment in advance or a deposit to cover ordering and delivery.

6. Intellectual Property

Unless otherwise stated, we own or have the right to use all content on this website, including text, images, graphics, logos, and layout (“Content”). You may view and print pages for personal use, but you must not copy, reproduce, republish, upload, post, transmit, distribute, or exploit any Content for commercial purposes without our written permission.

6.1 Our logo and branding

“KOG Building Projects” and associated branding may be protected by intellectual property rights. Unauthorised use may infringe our rights and could result in legal action.

7. Liability and Disclaimers (Website)

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded or limited under applicable law.

7.1 Website content disclaimer

The website and Content are provided “as is” for general information. To the extent permitted by law, we disclaim all warranties, representations, or guarantees that the Content is accurate, complete, or suitable for your purpose. Any reliance you place on the Content is at your own risk.

7.2 Indirect or consequential losses

To the extent permitted by law, we will not be liable for indirect or consequential losses arising from your use of this website, including loss of profits, business, data, or goodwill, even if such losses were foreseeable.

8. Third-Party Links

This website may contain links to third-party websites or platforms (for example, social media providers). These links are provided for convenience only. We do not control third-party sites and are not responsible for their content, security, or privacy practices. You should review the relevant third-party terms and privacy policies.

9. Privacy, Cookies and Data Protection

Your privacy is important to us. Our collection and use of personal data is described in our Privacy Policy.

Information about cookies and any consent controls is described in our Cookie Policy.

10. Information You Send to Us

If you send us drawings, photos, measurements, specifications, or other materials (“Your Materials”), you confirm that you have the right to share them and that sharing them does not infringe anyone else’s rights. We will use Your Materials to assess your enquiry, provide a quote, or deliver services (where agreed).

10.1 Virus protection

While we take reasonable steps to protect our systems, you are responsible for ensuring that any files you send are free from viruses or malicious content. We recommend using reputable antivirus software.

11. Complaints and Disputes

If you have a complaint relating to the website or an enquiry, please contact us first so we can try to resolve it. For complaints relating to building works, the relevant project agreement (if in place) will generally provide the best framework for handling issues.

If a dispute cannot be resolved informally, we encourage both parties to consider negotiation or mediation before pursuing formal action.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms or the use of this website, except where mandatory local laws require otherwise.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes to the website, our services, or legal requirements. The “Last updated” date at the top of this page will be amended accordingly. By continuing to use the website, you accept the updated Terms.