Accessibility Statement

1. Summary

We aim to ensure our website is usable for people with a wide range of needs, including users who rely on assistive technologies (such as screen readers), keyboard navigation, voice control, or who need content presented in a simpler, clearer format.

This statement outlines the accessibility measures we take, the standards we work towards, known limitations, and how you can contact us if you need information in a different format.

2. Scope of This Statement

This accessibility statement applies to the website: kogbpl.co.uk, including the main pages, service pages, area pages, and legal pages. It also covers core features such as navigation menus and the contact form.

Some content may be provided by third-party services (for example, embedded maps or social media feeds). Where third-party tools are used, we aim to choose options that support accessibility, but we cannot always guarantee the accessibility of external platforms.

3. Accessibility Standards We Aim to Follow

We aim to make our website accessible in line with recognised best practice. In practical terms, we work towards the Web Content Accessibility Guidelines (WCAG) 2.1, level AA, where reasonably achievable for a small business website.

WCAG is a globally used framework that helps websites be more accessible across four principles: Perceivable (content can be perceived), Operable (site can be navigated), Understandable (content is clear), and Robust (works with assistive tech).

4. What We Do to Support Accessibility

We build and maintain our website with accessibility in mind. While we are always improving, the measures below describe how we support common accessibility needs.

4.1 Clear structure and headings

We use consistent heading structures and page layouts to help users scan content quickly and to help screen readers interpret page sections. Headings are used to describe content meaningfully rather than purely for styling.

4.2 Keyboard navigation

We aim to ensure the site can be navigated using a keyboard alone (for example, using the Tab key). This helps users who cannot use a mouse or trackpad. Links, buttons, menus, and form fields should be accessible using standard keyboard controls.

4.3 Text readability

We aim to present text in a clear, readable format with sensible font sizes, spacing, and contrast. We avoid overly technical language where possible and use plain English to explain services and processes.

4.4 Alternative text for images

Where images convey information (for example, a logo or a project photo), we aim to include alternative text (“alt text”) that describes the image. Decorative images may use empty alt text so screen readers can skip them.

4.5 Forms and error handling

We aim to make our contact forms usable and understandable, with clear field labels and logical tab order. Where validation errors occur, we aim for messages that help users understand what needs to be corrected.

4.6 Responsive design

Our website is designed to work on different devices and screen sizes, including mobile and tablet. Responsive layouts support users who zoom in or use larger text sizes.

5. Using This Website

Many accessibility needs can be supported using built-in features on your device or browser. Below are common tools that may help:

5.1 Zoom and text size

You can zoom the page using your browser settings (often Ctrl + “+” on Windows or Command + “+” on Mac). Increasing text size can make content easier to read without changing how the website works.

5.2 Screen readers

Screen readers convert on-screen content to speech or braille. Examples include VoiceOver (Apple), TalkBack (Android), and NVDA or JAWS (Windows). We aim to structure pages so screen readers can interpret headings, links, and forms correctly.

5.3 Keyboard-only navigation

You can navigate using the Tab key to move through interactive elements and Enter to activate links and buttons. Shift + Tab typically moves backwards. We aim to ensure focus order follows the layout of the page.

5.4 Colour and contrast settings

If you have difficulty with contrast, your device may offer high contrast settings or colour filters. Adjusting these settings can improve readability.

6. Known Accessibility Limitations

We work to improve accessibility, but some issues may occur from time to time. Known or possible limitations include:

• Third-party embeds: Embedded content such as maps, social feeds, or video players may have accessibility features that are controlled by the provider.
• Older documents or images: Some older project images may not yet have fully descriptive alt text. We update these when content is reviewed or refreshed.
• Complex layouts: Certain page layouts or sliders (if used) can sometimes affect keyboard navigation. Where we use such elements, we aim to keep them minimal and ensure controls are accessible.

If you encounter an issue not listed here, please tell us and we will do our best to fix it.

7. Feedback and Contact Information

If you experience any difficulty using our website, or if you need information in a different format, please contact us. We will respond as soon as reasonably possible.

Contact details

• Email: kogbpl@outlook.com
• Telephone: 01400 679128
• Mobile: +44 7551 639522
• Business Hours: Monday to Friday, 07:30 – 17:00

What to include in your message

To help us resolve issues quickly, please tell us:

• The web page address (URL) where the problem happened
• What you were trying to do
• What device and browser you were using (if you know)
• Any assistive technology you use (optional)

8. Alternative Formats

If you need content from our website in an alternative format, we will do our best to provide it. This may include:

• Providing information by email in plain text
• Explaining service details by phone
• Providing a simplified summary of key pages on request

Please note that while we will try to accommodate reasonable requests, some information may be limited by third-party providers or legal requirements.

9. Third-Party Tools and Plugins

Our website may use third-party tools or plugins to provide functionality such as contact forms, spam protection, cookie consent, embedded maps, or social media links. Accessibility can vary between providers.

Current/possible examples (update to match your site setup):

• Contact form (Elementor Forms or similar)
• Spam protection (e.g., reCAPTCHA or alternative)
• Cookie consent banner (e.g., Complianz/CookieYes or similar)
• Embedded maps (if used)
• Embedded social media content (if used)

If any third-party element creates a barrier to access, please contact us and we will provide the information another way.

10. Enforcement Procedure

We take accessibility seriously and aim to address issues promptly. If you contact us about an accessibility problem and you are not satisfied with our response, you may wish to seek independent advice. For general information on web accessibility standards and good practice, you can refer to guidance from accessibility organisations or public bodies.

We encourage you to contact us first so we can make improvements and provide support.

11. Ongoing Improvements

Accessibility is an ongoing process. We aim to review our website periodically and make improvements where practical. This may include checking page structure, improving link clarity, updating image descriptions, reviewing colour contrast, and ensuring forms remain usable.

11.1 How you can help

If you spot an issue or have suggestions, please let us know. Real user feedback helps us prioritise the most important improvements.